BilalBahjaoui

AI agency building voice agents that answer phone calls 24/7, book appointments, qualify leads, and follow up with clients. Chatbots and back-office automation for Belgian SMEs in French, Dutch, and English.

AI-powered interview readiness platform for consulting firms. Real-time voice interviews that score consultants live on clarity, confidence, and client alignment, generate hiring verdicts with red flag detection, and power a staffing leaderboard. Full product ownership from multi-tenant architecture and real-time voice infrastructure to CI/CD.

Large-scale digital transformation focused on automation and service efficiency. Streamlined customer service workflows using OmniStudio, Salesforce Flows, and Einstein Bots. Translated business requirements into technical specs, led UAT, and bridged business stakeholders with dev teams.

End-to-end consulting across Salesforce and full-stack development for enterprise clients: ENGIE, FOD Justice, Atlas Copco, Toyota Motor Europe, and Puratos. LWC, Apex, OmniStudio, React, TypeScript, Java, AEM.

Digital transformation within Belgium's public justice system. Architected integrated Experience Cloud and Service Cloud platforms for citizen-facing interactions, engineered advanced OmniStudio automation, and developed custom Lightning Web Components and Apex logic.

Document generation and internal operations automation. Implemented PDF Butler for advanced document workflows, built scalable customized Salesforce components and flows, and defined intelligent business logic to minimize processing errors.

Content-driven digital experiences for Toyota's Kinto brand using Adobe Experience Manager. Responsive high-performance components with TypeScript and React, custom AEM components and templates in Java, and enterprise integrations for consistent branding and secure data flow.

Scalable ecommerce solutions for the food industry. Modular, reusable React/TypeScript UI components, enhanced Java backend services and REST APIs, and maintained Jenkins CI/CD pipelines.

Full-stack web solutions for Toyota and Lexus global digital platforms. Accessible, reusable React/SCSS components for multilingual sites, Adobe Experience Manager implementation, and CI/CD with Bitbucket.

IT infrastructure modernization for an educational institution. Internal PHP/MySQL web tools, Active Directory deployment for device and user administration, identity/access management, and Cisco network upgrades.